Shipping & Returns

Shipping Policy

Carpet Cleaner's Supply processes and ships orders during normal business hours, Monday through Friday, excluding holidays. Orders placed after business hours, on weekends, or on holidays will be processed on the next business day.

Delivery times provided at checkout are estimates only and are not guaranteed. While expedited and overnight shipping options may be available, actual delivery times may vary based on carrier operations, product availability, weather conditions, holidays, and other circumstances beyond our control.

All products are shipped subject to availability. Carpet Cleaner's Supply reserves the right to substitute products of comparable quality and functionality when necessary or to cancel unavailable items and issue an appropriate refund or adjustment.

Not all products are stocked at every warehouse or fulfillment location. Certain items may require additional processing or transit time. Additional shipping charges may apply in some cases.

Risk of loss and title for products pass to the customer upon delivery to the shipping carrier. Carpet Cleaner's Supply is not responsible for delays, lost shipments, or damage caused by shipping carriers or events outside of our control. Customers are responsible for inspecting shipments upon arrival and reporting any shipping damage, shortages, or delivery issues within a reasonable timeframe after receipt.

If a shipment arrives visibly damaged, customers should retain all packaging materials and contact both the shipping carrier and Carpet Cleaner's Supply promptly so that a claim may be reviewed.

Carpet Cleaner's Supply reserves the right to refuse shipment, limit quantities, or cancel orders at its discretion.

Return & Exchange Policy

Carpet Cleaner's Supply accepts returns or exchanges only for products that arrive damaged, defective, incorrect, or otherwise materially different from the original order.

Products damaged during shipping may be eligible for replacement or refund upon review. Customers must notify Carpet Cleaner's Supply within a reasonable period after delivery and provide photographs or other documentation of the issue when requested.

Returns or exchanges will not be accepted for products that have been misused, improperly handled, altered, damaged after delivery, or used contrary to manufacturer recommendations. Carpet Cleaner's Supply is not responsible for damage, loss, or breakage occurring after the product has been successfully delivered to the customer.

To be eligible for return consideration, products must generally be unused and returned in original packaging unless otherwise approved by Carpet Cleaner's Supply.

Certain products may be non-returnable, including special-order items, clearance items, opened chemical products, or other items designated as final sale.

Approved returns may be subject to inspection prior to refund, replacement, or exchange. Refunds, if issued, will generally be processed to the original method of payment within a reasonable timeframe after the returned item is received and inspected.

Shipping charges are non-refundable unless the return is due to an error by Carpet Cleaner's Supply or damage occurring during transit.

Carpet Cleaner's Supply reserves the right to deny any return, refund, or exchange request that does not comply with this policy or that appears fraudulent, abusive, or inconsistent with normal commercial practices.